"People like myself who are on Universal Credit, it's not just free to make telephone calls beyond the internet, we have to measure how long and how much data we've got."
"So for me, the internet is a luxury at the beginning of lockdown. I didn't have broadband or a laptop at home, I had to purchase one.
Because I was used to going to the library. And I was used to doing everything, you know, in internet cafes and stuff.
So, you know, we take for granted the luxury of broadband data, a good signal and everything.
But actually, there's a lot of digital poverty. And especially people whose first language isn't English as well, and I just find it very distressing."